FABER INDIA

I purchased this Faber HOB COOKTOP HILUX MAX 4BB SS(269236) gas stove on 11 sep 2025. Unfortunately, one of the knobs was broken, within just a few months of months of purchase. It was tight from the very beginig of its installation. I immediately contacted Faber Customer Care on 8/12/2025 and registered a complaint. After that, I received a call from the Faber service centre and was informed that the required knob was currently unavailable and would take around 15 days to arrive. I waited patiently based on that assurance. However, instead of 15 days, the replacement was finally brought by the service technician only on 4 September 2026 almost 8-9 months after the issue was reported. What is even more disappointing is the condition of the replacement knobs. As clearly visible in the attached image, the knobs was not new, it has marks and a worn-out appearance. it was not sealed, as it should be. I asked the technician for the new knob. He said it is brand new. I attached the the complete images. After insisting the technician for a new knob, he said you will get a call back tomorrow. from that day till today, there is no phone call or messages from their end yet. I request Faber to look into this matter seriously and arrange a proper replacement with brand-new, damage-free knobs, rather than providing parts that appear scratched or used. Please also review the delay in resolving this complaint and the quality of the replacement part supplied by your service centre. I expect a prompt resolution to this issue.