How India's Neutral Business Verification & Complaint Platform Works
IBBF helps consumers & MSMEs verify businesses, file structured complaints and resolve disputes through a transparent, documented process.
File a Complaint in 5 Steps
Simple, guided, and completely free for consumers.
Detailed Process
Search for the Business
Use IBBF's directory to find the business. If not listed, you can still submit.
Free for ConsumersSubmit Your Complaint
Fill out the form with details and documents. A unique Complaint ID is generated.
Complaint ID: IBBF-COMP-DDMMYYYY-NNNNNNIBBF Moderation
Our team reviews for completeness and validity. We do not take sides.
Usually within 24–48 hoursBusiness is Notified
Business gets 3 days to respond, with optional 7-day extension.
3 days + 7 day extensionBusiness Responds
One public response allowed. Further discussion via moderated back-channel.
1 Public Response AllowedFinal Resolution Review
Only consumer can close the complaint. Outcome recorded permanently.
Publicly Recorded OutcomeConsumer FAQs
What IBBF Does
Behind the Scenes
Case screening
Every complaint is carefully reviewed to ensure it meets our guidelines.
Verification checks
We verify facts and documents to ensure accuracy and authenticity.
Timely communication
We keep parties informed with clear and timely communication.
Follow-ups
Our team follows up regularly to ensure progress and accountability.
Status updates
Case status is updated regularly for transparency and trust.
How Status Works
Built on Trust & Transparency
Every interaction on IBBF is governed by four non-negotiable standards.
Neutral
We never take sides. Documentation only.
Secure
Consumer data is never shared publicly.
Time-Stamped
Every action recorded with date and time.
Transparent
Outcomes publicly visible for accountability.
Ready to Get Started?
File a complaint, write a review, or list your business today.