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How IBBF Works

How India's Neutral Business Verification & Complaint Platform Works

IBBF helps consumers & MSMEs verify businesses, file structured complaints and resolve disputes through a transparent, documented process.

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Consumer Process

File a Complaint in 5 Steps

Simple, guided, and completely free for consumers.

Find the Business
Search IBBF directory
File Complaint
Submit with evidence
IBBF Reviews
Team verifies & moderates
Business Responds
3 working days to reply
Resolution
Outcome recorded publicly
Step by Step

Detailed Process

1

Search for the Business

Use IBBF's directory to find the business. If not listed, you can still submit.

Free for Consumers
2

Submit Your Complaint

Fill out the form with details and documents. A unique Complaint ID is generated.

Complaint ID: IBBF-COMP-DDMMYYYY-NNNNNN
3

IBBF Moderation

Our team reviews for completeness and validity. We do not take sides.

Usually within 24–48 hours
4

Business is Notified

The business has 3 working days to respond, starting the next working day. Weekends do not count.

3 working days to respond
5

Business Responds

One public response allowed. Once it is published, the business has 7 calendar days to report the matter resolved.

1 Public Response Allowed
6

Final Resolution Review

Only consumer can close the complaint. Outcome recorded permanently.

Publicly Recorded Outcome
Common Questions

Consumer FAQs

What is IBBF?▼
Is IBBF a government body?▼
Is filing a complaint free?▼
What happens after I submit my complaint?▼
What if the business doesn't respond?▼
Can IBBF force a refund?▼
Is my personal information safe?▼
How do I track my complaint?▼
Can I file without creating an account?▼
What documents should I upload?▼
Will my complaint be visible publicly?▼
Can I update after submitting?▼
How long does review take?▼
Can I withdraw my complaint?▼
What if the business responds late?▼
The business replied but nothing was fixed. What then?▼
Behind The Scenes

What IBBF Does
Behind the Scenes

Case screening

Case screening

Every complaint is carefully reviewed to ensure it meets our guidelines.

Verification checks

Verification checks

We verify facts and documents to ensure accuracy and authenticity.

Timely communication

Timely communication

We keep parties informed with clear and timely communication.

Follow-ups

Follow-ups

Our team follows up regularly to ensure progress and accountability.

Status updates

Status updates

Case status is updated regularly for transparency and trust.

IBBF Shield
What IBBF Does
✓Reviews complaints for policy & language
✓Documents timelines, responses, and updates
✓Notifies businesses and records participation
✓Maintains a public status record
What IBBF Does NOT Do
✕Does not judge who is right or wrong
✕Does not enforce decisions or penalties
✕Does not issue legal orders or refunds
✕Does not act as a court or regulator
Case Lifecycle

How Status Works

In Review – Complaint under policy check
Awaiting Business Response – Published and the business notified. Its 3 working days are running.
Business Responded – A public response was published within the window.
Responded (late) – A response arrived after the 3 working days. It is recorded, and the date is part of the record.
Still Awaiting Resolution – The business responded, but 7 calendar days passed with nothing reported resolved. The case stays open.
No Response Received – No response within 3 working days. The case stays open and a later response is still recorded.
Resolved – The consumer confirmed the outcome.
Our Commitment

Built on Trust & Transparency

Every interaction on IBBF is governed by four non-negotiable standards.

Neutral

We never take sides. Documentation only.

Secure

Consumer data is never shared publicly.

Time-Stamped

Every action recorded with date and time.

Transparent

Outcomes publicly visible for accountability.

Ready to Get Started?

File a complaint, write a review, or list your business today.

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IBBF is a neutral, independent platform that documents real consumer-business interactions. We record complaints, responses, and participation — ensuring everything is based on verifiable information. Outcomes are shaped by documentation and cooperation between both parties. Transparency over opinions. Documentation over accusations.
IBBF is an independent, non-government platform. Complaints and reviews are submitted by users; insights and case studies are written by IBBF. Nothing on this site is legal advice, an endorsement, or a determination of fault or liability.