Privacy Policy

Indian Business Betterment Foundation (IBBF) respects your privacy and is committed to protecting the personal information shared on the platform. This Privacy Policy explains how information is collected, used, stored, and disclosed when you use IBBF services.

IBBF is a neutral, non-government platform and does not act as a court, regulator, or enforcement authority.

When you use the IBBF platform, we may collect:

• Name and email address
• Complaint or review details
• Supporting documents (invoices, screenshots, receipts, etc.)
• Business details provided during verification or response

• IP address
• Browser and device information
• Date and time of access

This information is collected for security, audit, and platform integrity purposes.

Information collected on IBBF is used to:

• Review complaints and reviews for policy compliance
• Notify businesses of complaints filed against them
• Publish complaint status, responses, and outcomes
• Improve platform security and functionality

IBBF may share limited information:

• With the concerned business for the purpose of complaint notification and response
• When required by law, court order, or government authority

IBBF does not share information for marketing or promotional purposes.

Information is retained only as long as necessary to:

• Maintain complaint and review records
• Comply with legal, audit, or security requirements

IBBF may retain anonymised data for analytical purposes.

IBBF uses reasonable administrative and technical safeguards to protect information against unauthorized access, misuse, or disclosure.

All data transmitted between your device and IBBF is protected using secure encrypted connections (HTTPS/SSL), helping keep your information safe during transit.

IBBF uses essential cookies that are necessary for the platform to function properly. These support:

• Secure login sessions
• Platform security
• Spam and abuse prevention
• Remembering basic user preferences

IBBF may also use optional analytics cookies to:

• Understand overall website traffic
• Improve platform performance
• Analyse usability and user experience

You remain in control of your cookie choices. You can accept all cookies, reject non-essential cookies, or manage your preferences at any time through the cookie settings. Please note that disabling some cookies may affect certain features or functionality of the platform.

IBBF does not use cookies for intrusive advertising or third-party behavioural profiling.

For platform integrity, security and fraud-prevention systems may temporarily process IP addresses and device-related information to protect the platform, prevent abuse, and maintain secure access. IBBF may use IP-based security monitoring to detect spam, abuse, suspicious activity, and unauthorized access attempts.

Users are responsible for:

• Providing accurate and truthful information
• Avoiding the submission of sensitive personal data not required for the complaint or review

IBBF is not responsible for information voluntarily shared by users beyond platform requirements.

The IBBF platform may contain links to third-party websites. IBBF is not responsible for the privacy practices or content of external websites.

IBBF services are intended for individuals aged 18 years or older. IBBF does not knowingly collect personal information from minors.

To make our complaint, review and business forms easier to use, we keep weekly totals of how they are used: how many times each form is opened, how many people reach each step, which fields most often need correcting (the name of the field, never what you typed), and how many submissions are accepted or refused, with the reason. We keep only weekly totals and nothing about you or your visit - no identifier, no cookie, no IP address, no device or browser details, nothing you typed. Totals are added up on our server and saved once a day. Any total under 5 is never shown, even to our staff. Visits by IBBF administrators and automated programs are not counted. Totals are deleted after 24 months. You can switch this off at any time with "Cookie settings" at the bottom of every page, and we do not count browsers that send a Global Privacy Control signal.

We also count which pages of our website are visited, roughly how long each page is viewed (in ranges such as "under 10 seconds"), the type of device (mobile, tablet or computer), where visitors came from (the kind of website, for example a search engine or social network), and how often people choose to file a complaint, write a review, add a business, track a case, search for a business or verify a business. These are weekly totals and are never combined with each other: we do not keep which pages any one visitor saw. Business and company profiles are counted together, never one by one. If you choose "Accept cookies" in our cookie settings, we also count your approximate location. Your connection's IP address is looked up on our own server against an offline database and immediately discarded - only a large city or, otherwise, the state (outside India, only the country) is added to a weekly total, never alongside the pages you viewed. Places with fewer than 5 visits are shown only as "Other". We show how many people are on the site right now, without storing anything. These totals are saved once a day and deleted after 24 months. IP Geolocation by DB-IP.

When you submit a complaint, a review, or a claim for a business listing, your browser sends an identifier calculated from your browser and device (a "device fingerprint"). We use it only to detect fraud and abuse, such as repeated or fake submissions. It is sent only with those submissions, never while you browse, and only our senior administrators can see it. It is kept with the submission under our retention policy for customer identity data.

Our web server records the requests it receives (IP address, time, the page requested and browser details). These web server request logs are used only to keep the platform secure, investigate incidents and meet legal requirements, and are kept for 180 days. Requests from the usage-statistics counter are not logged. Our platform also keeps an audit record of each action on a case, including the IP address and browser details of the person acting; these audit records are kept with the case record under our retention policy. We use Cloudflare Turnstile to check that a form is sent by a person; Cloudflare receives that check directly from your browser, and we do not send Cloudflare your IP address.

This Privacy Policy may be updated periodically. Changes will be reflected on this page with an updated revision date.

For privacy-related concerns, users may contact IBBF through the contact details provided on the website.