Privacy Policy

Indian Business Betterment Foundation (IBBF) respects your privacy and is committed to protecting the personal information shared on the platform. This Privacy Policy explains how information is collected, used, stored, and disclosed when you use IBBF services.

IBBF is a neutral, non-government platform and does not act as a court, regulator, or enforcement authority.

When you use the IBBF platform, we may collect:

• Name and email address
• Complaint or review details
• Supporting documents (invoices, screenshots, receipts, etc.)
• Business details provided during verification or response

• IP address
• Browser and device information
• Date and time of access

This information is collected for security, audit, and platform integrity purposes.

Information collected on IBBF is used to:

• Review complaints and reviews for policy compliance
• Notify businesses of complaints filed against them
• Publish complaint status, responses, and outcomes
• Improve platform security and functionality

IBBF may share limited information:

• With the concerned business for the purpose of complaint notification and response
• When required by law, court order, or government authority

IBBF does not share information for marketing or promotional purposes.

Information is retained only as long as necessary to:

• Maintain complaint and review records
• Comply with legal, audit, or security requirements

IBBF may retain anonymized data for analytical purposes.

IBBF uses reasonable administrative and technical safeguards to protect information against unauthorized access, misuse, or disclosure.

All data transmitted between your device and IBBF is protected using secure encrypted connections (HTTPS/SSL), helping keep your information safe during transit.

IBBF uses essential cookies that are necessary for the platform to function properly. These support:

• Secure login sessions
• Platform security
• Spam and abuse prevention
• Remembering basic user preferences

IBBF may also use optional analytics cookies to:

• Understand overall website traffic
• Improve platform performance
• Analyse usability and user experience

You remain in control of your cookie choices. You can accept all cookies, reject non-essential cookies, or manage your preferences at any time through the cookie settings. Please note that disabling some cookies may affect certain features or functionality of the platform.

IBBF does not use cookies for intrusive advertising or third-party behavioural profiling.

For platform integrity, security and fraud-prevention systems may temporarily process IP addresses and device-related information to protect the platform, prevent abuse, and maintain secure access. IBBF may use IP-based security monitoring to detect spam, abuse, suspicious activity, and unauthorized access attempts.

Users are responsible for:

• Providing accurate and truthful information
• Avoiding the submission of sensitive personal data not required for the complaint or review

IBBF is not responsible for information voluntarily shared by users beyond platform requirements.

The IBBF platform may contain links to third-party websites. IBBF is not responsible for the privacy practices or content of external websites.

IBBF services are intended for individuals aged 18 years or older. IBBF does not knowingly collect personal information from minors.

This Privacy Policy may be updated periodically. Changes will be reflected on this page with an updated revision date.

For privacy-related concerns, users may contact IBBF through the contact details provided on the website.