Frequently Asked Questions

IBBF (Indian Business Betterment Foundation) is a neutral, non-government platform that helps document consumer experiences, business responses, reviews, and complaints. The platform aims to improve transparency by maintaining records of interactions between consumers and businesses. IBBF is registered as a Section 8 Public Company with no share capital.

No. IBBF is not a government body, regulatory authority, or court of law. The platform does not have legal jurisdiction or enforcement powers. IBBF serves as a neutral documentation platform that records consumer experiences and business responses for public reference.

Yes. Filing a complaint on IBBF is currently free. If any platform or verification-related fees are introduced in the future, they will be clearly communicated in advance. There are no hidden charges.

IBBF operates as a neutral documentation platform. The platform records consumer experiences and business responses but does not act as a court, mediator, or legal authority. IBBF is not affiliated with any government agency.

In most cases, users can submit a complaint by providing the required information and contact details. A unique Complaint ID (IBBF-YEAR-XXXXX) is generated to track the complaint.

No. Personal contact details such as your email address or phone number are never publicly displayed. Complaints are identified using a reference ID to protect user privacy.

Once submitted, your complaint may undergo moderation to ensure compliance with platform guidelines. The concerned business may be notified, and the complaint may be published on the business profile after review. You may receive updates on the status of your submission.

Complaints and reviews are generally published as submitted after moderation. If revisions are required for compliance reasons, you may be asked to update your submission before publication.

Documented complaints or reviews are submissions where supporting records such as invoices, receipts, or transaction evidence have been provided. Documentation provides additional context but does not determine the outcome of disputes.

IBBF reviews submissions for compliance with platform guidelines but does not independently verify every claim made by users. The platform provides transparency through documented records rather than adjudicating disputes.

Yes. Businesses may claim their profile and respond to complaints or reviews submitted on the platform. Each business is allowed one public response per complaint or review. Further communication may continue via IBBF's private back-channel. All responses are also subject to moderation.

A Verified Business indicates that the business has completed the verification process and submitted certain information or documentation requested during review. Verification reflects completion of the review process and does not represent endorsement, certification, or guarantee of the business.

A business may claim its profile by completing the verification process on the platform and providing the required information. Once approved, the business may manage certain aspects of its profile. Verification is triggered from the Business Dashboard — not at the listing stage.

Businesses may submit a request if they believe content violates platform guidelines or contains inaccurate information. Such requests are reviewed in accordance with the platform's moderation and takedown policies. Content is never permanently deleted — it may be archived from public view if found to violate guidelines.

Users or businesses may report incorrect or misleading information through the contact channels provided on the platform. Such reports may be reviewed by the moderation team. Visit the Contact Us page to raise a concern.

You can search for a business using the Find a Business page. Search by name, category, or location to find the business profile you are looking for.