Review Policy
This policy outlines how reviews are submitted, moderated, displayed, and managed on the IBBF platform.
Purpose of Reviews
Reviews on IBBF allow consumers to share their personal experience with a business to help others make informed decisions.
Reviews are informational in nature and do not determine outcomes, liability, or enforcement.
Who Can Submit a Review
- Any individual with first-hand experience with a business
- Reviews must be based on genuine interaction or transaction
- IBBF may require a valid email address for submission and moderation purposes
What a Review Should Include
Reviews should:
- Describe the experience clearly and factually
- Focus on service quality, communication, timeliness, and overall experience
- Avoid exaggeration or assumptions presented as facts
Star ratings reflect individual opinion only.
What Is Not Allowed
Reviews must not contain:
- Abusive, threatening, or hateful language
- Personal attacks against individuals
- False statements presented as facts
- Promotional content or spam
- Sensitive personal information (phone numbers, addresses, IDs)
Reviews violating these rules may be moderated for policy compliance. Content that violates platform guidelines will be hidden from public view — however, original records are retained on the backend for documentation purposes.
Moderation of Reviews
IBBF reviews submissions for:
- Language and tone
- Relevance to the business
- Compliance with platform policies
IBBF does not verify factual accuracy of every review and does not edit opinions. Moderation is limited to policy and language compliance.
Relationship Between Reviews and Complaints
- Reviews and complaints are separate features
- Reviews reflect experience; complaints are formal, documented submissions
- A review does not replace the complaint process
- Serious disputes should be submitted as complaints
Business Responses to Reviews
- Businesses may post one public response per review on their profile
- Responses are moderated for policy compliance
- Responses should be professional and factual
- IBBF does not require businesses to respond to reviews
- Further private discussion may take place via IBBF's moderated back-channel
Public Visibility
- Reviews may be publicly visible on business profiles
- Reviewer personal details are not displayed publicly
- IBBF may display review counts and averages
- Public visibility reflects opinion and participation, not endorsement
Removal or Restriction
IBBF reserves the right to:
- Archive reviews that violate this policy — reviews are never permanently deleted from IBBF records
- Hide abusive or threatening content from public view while retaining all records on the backend
- Restrict repeat misuse of the review system
- Take action to maintain platform integrity
All original review content is retained in IBBF's internal records for documentation and audit purposes, regardless of public visibility.
No Endorsement
IBBF does not endorse:
- Any review content
- Any business, product, or service
Reviews represent the views of individual users only.
Reviews on IBBF reflect individual experiences and opinions. IBBF does not verify, endorse, or enforce review content.
Policy Updates
This Review Policy may be updated periodically. Continued use of the platform constitutes acceptance of the updated policy.