Evidence & Documentation Policy

The purpose of this policy is to explain how evidence and supporting documentation may be submitted, reviewed, and used on the IBBF platform.

IBBF encourages users to provide relevant records that help document consumer experiences and business interactions. Supporting documentation may help provide additional context to complaints or reviews submitted on the platform.

Users may submit documents that are relevant to the complaint or review being filed. Examples of acceptable documentation may include:

Documents should relate directly to the matter being reported.

Submitting documentation is generally optional unless specifically requested during the moderation or verification process. Users may submit complaints or reviews without documentation.

Submissions supported by documentation may provide additional context for the issue being described. Documentation does not automatically determine the outcome of disputes.

Users are responsible for ensuring that any documents submitted are genuine and accurate. Submitting altered, misleading, or fabricated documents may be considered misuse of the platform.

IBBF may take appropriate action if evidence appears to be intentionally misleading.

Documentation submitted with complaints or reviews may be reviewed by the moderation team to ensure that it:

• Relates to the reported issue
• Does not contain prohibited or sensitive information
• Complies with platform policies

IBBF does not independently authenticate every document submitted but may review documentation where necessary.

Users should avoid submitting documents containing sensitive personal or financial information that is not necessary for the complaint or review. Examples include:

• Bank account numbers
• Credit or debit card details
• Passwords or security codes
• Government identification numbers (unless specifically required)

IBBF may remove or restrict such information to protect privacy and security.

Supporting documents submitted to the platform may not always be publicly displayed. In many cases:

• Documents may remain visible only to the moderation team
• Documents may be referenced without displaying sensitive details
• Certain documents may be restricted from public view for privacy reasons

The visibility of documentation may depend on the nature of the information submitted.

Where complaints or reviews include supporting records, the submission may be marked as Documented to indicate that supporting material was provided. This designation helps users understand that the submission includes additional context.

The platform may take action if documentation is used improperly, including:

• Submitting falsified or manipulated records
• Submitting documents unrelated to the issue
• Sharing confidential information without authorization

Such actions may result in content restriction or archival from public view.

IBBF may update this Evidence & Documentation Policy periodically to reflect changes in platform operations or documentation practices. The updated policy will be published on the platform.