Grievance Redressal Policy

The purpose of this Grievance Redressal Policy is to provide a structured mechanism for users to report concerns, disputes, or issues related to content published on the IBBF platform.

IBBF aims to maintain transparency, fairness, and accountability while addressing grievances submitted by users, businesses, or other stakeholders.

This policy ensures that all grievances are reviewed through a structured, documented, and unbiased process.

This policy applies to grievances related to:

• Consumer complaints published on the platform
• Consumer reviews submitted by users
• Business responses to complaints or reviews
• Misuse of the platform or violation of platform policies
• Requests for correction, clarification, or removal of content
• False, misleading, or unverifiable submissions flagged by users or businesses

Both consumers and businesses may raise grievances under this policy.

Users who believe that content on the platform violates IBBF policies or applicable laws may submit a grievance request. A grievance may be submitted for reasons including:

• Inaccurate or misleading information
• Abusive or defamatory content
• Unauthorized use of personal or business information
• Violation of platform guidelines

Users may submit grievances through the contact channels provided on the platform.

Upon receiving a grievance request, IBBF may review the matter to determine whether the content complies with platform guidelines and applicable laws. The review process may include:

• Examination of the submitted grievance
• Review of the content in question
• Request for clarification from the concerned parties
• Verification of supporting information where necessary

IBBF may take appropriate action based on the outcome of the review.

Following the review process, IBBF may take actions including:

Decisions are made in accordance with platform guidelines and moderation standards. Archived content is retained on the backend — it is never permanently deleted.

If a grievance relates to a complaint or review about a business, the concerned business may be given an opportunity to respond or provide clarification.

Business responses must comply with platform policies and content guidelines.

IBBF operates as a neutral documentation platform and does not act as a mediator, arbitrator, or legal authority in disputes between consumers and businesses.

The platform records and publishes information submitted by users while ensuring compliance with platform policies.

IBBF aims to review grievance requests within a reasonable timeframe. Depending on the complexity of the issue, the review process may require additional time to examine relevant information.

Users may be contacted if further clarification or documentation is required.

Submitting false, malicious, or misleading grievances may be considered misuse of the platform. IBBF reserves the right to take appropriate action where the grievance process is abused.

IBBF may update this Grievance Redressal Policy periodically to reflect changes in platform operations, legal requirements, or moderation procedures. The updated policy will be published on the platform.