Complaint Policy

IBBF provides a neutral platform to help consumers and businesses document complaints and responses transparently. This policy explains how complaints are submitted, reviewed, displayed, and closed on the IBBF platform.

IBBF does not act as a court, regulator, or enforcement authority. Our role is limited to documenting interactions based on information provided by the involved parties, in accordance with platform guidelines and moderation standards.

A complaint may be submitted by:

• Any consumer who has experienced an issue with a business
• Any individual acting on their own behalf

No account is required to file a complaint. Each complaint is tracked using a unique reference ID.

When submitting a complaint, the complainant must provide:

• Business name (or details if not listed)
• Description of the issue
• Timeline of events
• Supporting documents (if available)
• A valid email address

Complaints without sufficient information may be delayed or not published.

All complaints go through an internal review before being published. IBBF reviews complaints for:

• Abusive or threatening language
• Clearly unsubstantiated or misleading claims
• Personal attacks or harassment
• Irrelevant or promotional content

IBBF does not independently verify every factual claim submitted by users, but reviews complaints for moderation standards, documentation consistency, policy compliance, and platform guidelines.

Once a complaint passes review, the business is notified and given a defined timeframe to respond. Moderation is limited to language, relevance, and policy compliance.

Businesses may respond by:

• Acknowledging the issue
• Sharing their explanation
• Updating resolution status

Business responses may also be subject to moderation, redaction, or policy review before publication.

• Complaints may become publicly visible on the business profile
• Public visibility depends on review completion, moderation decisions, and business response timelines
• Customer names are not displayed publicly
• Complaints are identified using a reference ID
• If a business does not respond within the given timeframe, the complaint may still be published with a "No Response" status

A complaint may be marked as:

IBBF records outcomes but does not decide who is right or wrong.

Complainants may be allowed to:

• Add supporting documents after submission
• Provide updates when requested

All updates are subject to moderation.

IBBF may request additional clarification or documentation before publication or status updates.

IBBF reserves the right to:

• Archive complaints containing false information
• Hide abusive or threatening content from public view
• Restrict platform misuse

Certain moderation, security, compliance, or audit-related records may be retained internally in accordance with platform policies and applicable legal obligations. Repeated misuse may result in access restrictions.

Submission of a complaint or supporting documentation does not guarantee publication, continued visibility, response from the business, or any specific outcome. All complaints remain subject to moderation standards, platform guidelines, and administrative review.

This Complaint Policy may be updated from time to time to reflect platform improvements or legal considerations.

By submitting a complaint, you confirm that you have read and understood this Complaint Policy and acknowledge IBBF's neutral role.