Content Moderation Policy
How IBBF reviews, moderates, and manages content submitted on the platform.
Purpose
The purpose of this Content Moderation Policy is to ensure that all information published on the IBBF platform remains responsible, factual, and compliant with applicable laws and platform guidelines.
IBBF aims to maintain a transparent environment where consumers can document experiences, share reviews, and submit complaints — while ensuring that published content does not violate legal, ethical, or platform standards.
Scope
This policy applies to all content submitted on the IBBF platform, including but not limited to:
- Consumer complaints
- Consumer reviews
- Business responses
- Supporting documents or evidence
- Comments or communications submitted through the platform
All content is subject to review before publication.
Moderation Process
Content submitted to IBBF undergoes a moderation process to ensure compliance with platform guidelines. Moderation may include checks for:
- Completeness of information
- Relevance to the business or transaction
- Compliance with platform rules
- Presence of abusive, defamatory, or misleading content
IBBF may review content using manual moderation or automated systems where applicable. Content that meets platform guidelines may be published. Content that violates these guidelines may be rejected or returned to the user for revision.
Content That May Be Restricted or Removed
IBBF may restrict, reject, or archive content that includes:
- Abusive, threatening, or harassing language
- Hate speech or discriminatory content
- Personal attacks against individuals
- False or misleading statements presented as facts
- Promotional or advertising content within complaints or reviews
- Content unrelated to a genuine consumer experience
- Disclosure of sensitive personal or financial information
- Illegal content or content violating applicable laws
Personal and Sensitive Information
Users should not include personally identifiable or sensitive financial information when submitting complaints or reviews. Examples include:
- Bank account numbers
- Debit or credit card details
- Passwords or security codes
- Aadhaar numbers or PAN numbers (unless specifically required for verification purposes)
IBBF may remove or restrict such information to protect user privacy and security.
Editorial Integrity
IBBF does not modify or alter the substance of consumer complaints or reviews. Content is published as submitted by users after moderation for compliance with platform guidelines.
If content requires changes for compliance reasons, users may be asked to revise their submission before publication.
Right to Moderate Content
IBBF reserves the right to:
- Review submitted content before publication
- Reject or archive content that violates platform guidelines
- Request clarification or additional information from users
- Temporarily hold content pending further review
Moderation decisions are made to maintain platform integrity and compliance with applicable laws.
Business Responses
Businesses may respond to complaints or reviews published on the platform. Business responses must also comply with the same content standards and moderation rules.
Abusive, misleading, or promotional responses may be restricted or archived from public view.
Reporting Content
Users may report content they believe violates platform guidelines. Reported content may be reviewed by the moderation team and appropriate action may be taken if necessary.
Policy Updates
IBBF may update this Content Moderation Policy from time to time to reflect changes in platform operations, legal requirements, or moderation practices. The updated version will be published on the platform.
Disclaimer
IBBF is a neutral, non-government platform.
Content published on the platform reflects the views and submissions of users. Moderation ensures compliance with platform guidelines but does not represent endorsement, verification, or validation of user claims.