Data Archive & Retention Policy

This Data Archive & Retention Policy explains how information submitted on the IBBF platform is stored, archived, and retained over time.

The objective of this policy is to maintain transparency, preserve records relevant to consumer experiences and business interactions, and ensure responsible handling of platform data.

This policy applies to information collected or submitted on the platform, including:

• Consumer complaints
• Consumer reviews
• Business responses
• Business profile information
• Verification-related information submitted by businesses
• Supporting documents or evidence submitted with complaints or reviews
• Communication records related to submissions

Information submitted on the IBBF platform may be retained for as long as necessary to maintain platform records and transparency. Retention may depend on factors such as:

• Relevance of the information to platform records
• Compliance with applicable laws
• Operational or security requirements

IBBF may retain certain records even after a complaint or review process has concluded in order to preserve platform history.

Some content may be archived rather than removed from the platform. Archived content may include:

• Outdated or inactive business profiles
• Submissions that are no longer actively updated
• Records retained for historical or transparency purposes
• Content that violates platform guidelines but must be preserved for audit purposes

In certain situations, content may be restricted or archived from public view if it:

• Violates platform policies
• Contains sensitive personal information
• Is determined to be inaccurate or misleading
• Is subject to legal or regulatory requirements

Removal decisions are made in accordance with platform moderation and takedown policies. All archived content remains in the backend database — it is never permanently deleted.

IBBF takes reasonable administrative and technical measures to protect stored data against unauthorized access, misuse, or alteration. Security measures may include:

• Access control systems
• Data storage protections
• Monitoring for suspicious or unauthorized activity

Documentation submitted during business verification processes may be retained for record-keeping and audit purposes. These records may be stored securely and used only for platform operations or compliance requirements.

IBBF maintains records of consumer complaints, reviews, and business responses to promote transparency and accountability. Archived records may help provide historical context regarding interactions between consumers and businesses.

IBBF may update this Data Archive & Retention Policy periodically to reflect changes in platform operations, legal requirements, or data management practices. The updated version will be published on the platform.