Review Response Guidelines

This page explains how businesses can respond to reviews submitted by consumers on the IBBF platform. It is intended for guidance and awareness only.

When a review is published about a business:

• IBBF notifies the business through the registered email address
• The review becomes visible on the public business profile
• The business may submit one official response to provide clarification or additional context
• All responses are reviewed before publication
• Reviews represent consumer statements and are not modified by IBBF

To respond to a review, a business must:

• Sign in to the IBBF Business Dashboard
• Open the review using the reference ID
• Submit a professional response — one public response is allowed
• Provide clarification or context related to the review

All responses are reviewed for policy and language compliance before publication.

A typical review response flow includes:

The purpose of a response is to provide context and transparency for the public record.

If a business does not respond to a review:

• The review remains published as submitted by the consumer
• The business profile may show the status "Business Response Awaiting"
• Public records reflect participation levels
• IBBF does not require businesses to respond to reviews

Businesses are encouraged to:

• Respond clearly and respectfully
• Avoid personal remarks or confrontational language
• Focus on factual clarification
• Provide helpful context where appropriate

• IBBF does not modify consumer reviews
• IBBF does not determine whether a review is correct or incorrect
• Verification status does not affect review publication
• Responses are published only after moderation review
• Reviews remain part of the platform's documented public record

To respond to a review or manage your review status, businesses must create or access their Business Account and use the Business Dashboard.