Verification Statuses Explained

The purpose of verification statuses on the IBBF platform is to help users understand the level of information and documentation associated with a business profile.

Verification statuses are intended to provide informational context and improve transparency for consumers and businesses interacting on the platform.

A Listed Business profile appears on the platform when basic information about a business has been recorded. This may occur when:

• A user submits a complaint or review about the business, or
• A basic business profile is created through available information

At this level:

• The business may not yet have claimed the profile
• The information may be limited to basic details
• The business may not have participated on the platform yet

Listed status simply indicates that the business has been referenced on the platform.

A Verified Business profile indicates that the business has completed the basic verification process, including ownership confirmation and document submission.

At this level:

• The business identity has been verified
• Ownership of the profile is confirmed
• The business may respond to complaints and reviews
• Basic information has been reviewed

Verification confirms submitted information. It does not guarantee service quality or performance.

If a business does not complete re-verification by its due date, it returns to Listed status.

In some cases, complaints or reviews may include supporting documentation such as invoices, receipts, or transaction records. Where documentation is provided and reviewed, the content may be labeled as:

Documentation status provides context but does not determine the outcome of disputes.

A business is Verified while its verification is current. When its verification validity ends, the business becomes Listed automatically.

Verification statuses on IBBF are designed to provide informational transparency, not ratings, endorsements, or recommendations. IBBF does not endorse, certify, or guarantee any business based on verification status.

Users are encouraged to review available information, documentation, and responses before making decisions.

IBBF operates as a neutral, non-government platform that documents consumer experiences and business information. Verification statuses are intended to help users understand available records and participation on the platform.