Urban Company

I availed a Sony Bravia TV repair service through Urban Company. After inspection, the technician stated that the TV PCB was faulty and I opted for a new replacement PCB. The PCB was subsequently replaced and I paid ₹4,989 through the Urban Company application. I later requested written clarification regarding the replacement PCB, including its identification/part number, supplier or purchase documentation, and traceability of the part installed. I also questioned the billing, including the ₹1 material entry, ₹3,929 service charge, the ₹308 amount paid at booking and adjusted against the ₹349 labour component, and the warranty applicable to the replacement PCB. I also raised concerns regarding a request by the technician for payment through personal UPI and received different explanations regarding the replacement PCB documentation and warranty. Despite repeated correspondence, the specific point-by-point written clarification and supporting documents requested were not provided. Urban Company's support/grievance case was subsequently closed without my request. I escalated the matter to the National Consumer Helpline under Grievance No. 10214296. The matter was subsequently marked closed. I am submitting this complaint to IBBF to document the consumer experience and seek a clear, written response addressing the billing, replacement PCB documentation, warranty and service records.