For Consumers
Know your rights, file complaints, track resolutions — IBBF is here for you.
Consumer Rights in India
As a consumer in India, you are protected by the Consumer Protection Act 2019. IBBF exists to help you document and exercise those rights — not through legal enforcement, but through transparent, verified public records.
Right to Safety
Protection against goods and services that are hazardous to life and property.
Right to Information
The right to be informed about the quality, quantity, price, and standard of goods or services.
Right to Be Heard
The right to file a complaint and have your grievance acknowledged and addressed.
Right to Redressal
The right to seek a fair settlement for genuine grievances against unfair trade practices.
What You Can Do on IBBF
File a Complaint
Document your experience with a business — with or without supporting evidence.
Write a Review
Share your honest experience — positive or negative — to help other consumers.
Track Your Complaint
Use your Complaint ID to check the current status of your filed complaint anytime.
See Business Responses
View how businesses have responded to complaints — publicly and on the record.
Consumer Tips
Always Ask for Documentation
Request receipts, invoices, and written confirmations for every transaction. A legitimate business will always provide these.
Verify Before You Trust
Check if a business is listed on IBBF and review its complaint history and trust level before making a purchase.
Do Not Act Under Pressure
Urgency-based tactics — "only today", "limited time", "act now" — are common warning signs. Take your time to verify.
Know Your Complaint ID
When you file a complaint on IBBF, save your Complaint ID (IBBF-YEAR-XXXXX). You will need it to track your complaint status.
Helpful Resources
→ File a Complaint
Submit a documented complaint against a business on IBBF.
→ Write a Review
Share your experience with a business to help others make informed decisions.
→ Track Your Complaint
Enter your Complaint ID to check the current status of your submission.
→ Consumer Rights
Learn about your rights under the Consumer Protection Act 2019.
→ FAQs
Find answers to common questions about filing complaints and using IBBF.
→ How It Works
Understand the full complaint and resolution process on the IBBF platform.